You Have Questions, We Have Answers
No, nothing is changing with our Online Banking – just the overall look of the website. Your current login ID and password information will continue to work.
You will want to delete your current bookmark and add a new bookmark to ensure you don't have any issues accessing the site in the future.
No, OHecu has a redesigned website. While there have been many changes with the look of the website, no functional changes have been made to your Online Banking. The login screen will have a different look and feel to it, but your your username and password will remain the same.
The new OHecu website includes:
- Streamlined Navigation to get you where you are going faster
- Improved Online Banking Access – login to Online Banking from any page.
- Fingertip convenience – visit the website from anytime, anywhere from any device – smartphone, tablet, laptop or desktop.
- Expanded self-service options.
No, the site improvements will in no way affect your account numbers, your Online Banking or any other personal information.
No, you will access your account information in the same manner as before. However, if you have the Online Banking log in page saved as a bookmark, it will no longer work. With the new website, Online Banking log in is available in the right hand corner of the home page. Be sure you bookmark www.ohecu.com. You can access your Online Banking directly from that page.
To buyout your OHecu leased vehicle through, please contact the Member Service Center during normal business hours at 800-552-6328 or email onlineservices@ohecu.com. All lease buyout requests must be made in writing and can take up to two (2) business to process.
After careful consideration, OHecu has decided to discontinue our Prepaid Reloadable Card program effective September 1, 2024. After this date, we will no longer issue new prepaid reloadable cards.
If you are in possession of a OHecu prepaid reloadable card, please take note of the important dates below and check the status of your card on the My Card Manager website.
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September 1, 2024 – We will no longer renew or replace prepaid reloadable cards.
Cards that expire during or after September 2024 will not be renewed. If your prepaid reloadable card expires or is lost or stolen, please contact us to obtain a refund of your remaining balance. If you have direct deposit or recurring payments with this prepaid card account, please take the necessary steps to update your payment preferences at this time. -
March 3, 2025 – The reload feature will be turned off.
The option to add funds to prepaid reloadable cards will be turned off on March 3, 2025. For balance inquiries, reference the website or phone number found on the back of the card. -
May 1, 2025 – All prepaid reloadable cards will be closed.
All remaining prepaid reloadable card accounts will be closed, and any remaining balance will be refunded. To ensure a smooth refund process, please verify the contact information on your prepaid reloadable card prior to May 1, 2025. For information regarding your refund or alternative product options, please contact us.
If you believe your checks are lost or stole, please call or e-mail the Member Service Center at 800-552-6328 or onlineservices@ohecu.com. Please have the check numbers lost or stolen available so we can place a stop payment on them.
Yes, with our Select Checking account, you receive your initial box of 60 OHecu logo checks for free.
OHecu has four branch locations plus our Member Service Center to help assist with all your banking needs—contact us today or find a branch nearest you.
Click on the Forgot your username or password link, enter your phone number, then select the I forgot my username option. Enter your phone number and your username will be emailed to you.
Click here for more information.
Credit unions are not-for-profit cooperatives that exist to serve the financial needs of their members (who are also owners) and offer the same types of banking products and services you would find at other financial institutions, including savings and checking accounts, loans, mortgages, Internet home banking and bill payment, and more.
A volunteer board of directors, elected by the members, governs a credit union. With their vote, each member has a direct impact on the direction of the credit union.
Also, “People Helping People” is the credit union philosophy. The credit union operates to promote the financial well-being of their members.
For more information on The Credit Union Difference, click here.
Credit unions are non-profit and exist to help people, not to make a profit for stockholders. A volunteer board of directors, elected by the members, governs a credit union. With their vote, each member has an equal vote and with that can have a direct impact on the direction of the credit union. As our Mission Statement indicates, we are committed to assisting and educating our members in establishing and enhancing their financial well-being.
The philosophy of “people helping people” sets credit unions apart from other for-profit financial institutions. Credit unions are dynamic full-service financial institutions that easily compare to banks in the types of products and services they offer, but differ drastically in how they deliver these products and services. Credit union members receive the outstanding value and service they deserve.
Most financial institutions are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union doesn’t operate in that manner. Rather, each credit union member owns one “share” of the organization. The user of credit union services is also an owner, and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.
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